TSX Trust Company ("TSX Trust") cares about the quality of service provided to its clients and their securityholders. If you have a complaint about service received from TSX Trust, we encourage you to follow the complaint procedure outlined below.

If your complaint is in regards to Privacy, please contact the Chief Privacy Officer:

Chief Privacy Officer, TSX Trust Company
100 Adelaide Street West, Suite 300
Toronto ON M5H 1S3
tsxt-privacy_officer_canada@tmx.com

STEP 1: SHAREHOLDER SERVICES

If you are an individual investor or intermediary with a service problem, your concerns should be directed to the Shareholder Services team.

Please consult the following link to find the direct contact number or email address depending on your issuer: https://www.tsxtrust.com/a/investor-hub/contact

In the unlikely event that your complaint remains unresolved after contacting Shareholder Services, proceed to Step 2.

STEP 2: OFFICE OF THE PRESIDENT

A written summary of your complaint and copies of any prior correspondence with TSX Trust should be forwarded to:

Office of The President
TSX Trust Company
100 Adelaide Street West, Suite 300
Toronto ON M5H 1S3
officeofthepresident@tmx.com

In the unlikely event that your complaint remains unresolved after contacting the Office of the President, proceed to Step 3.

STEP 3: COMPLIANCE DEPARTMENT

A written summary of your complaint and copies of any prior correspondence with TSX Trust should be forwarded to:

Compliance Department
TSX Trust Company
100 Adelaide Street West, Suite 300
Toronto ON M5H 1S3
complaints@tmx.com

Please be sure to include your name, a telephone number, a mailing address or an e-mail address.

If you are not satisfied with the response that you receive, proceed to Step 4.

STEP 4: OMBUDSMAN

If previous steps do not resolve your concern, you may choose to escalate the matter further to the Ombudsman for Banking Services and Investments, who is independent from TSX Trust, and provides an impartial process of investigation and resolution for clients of financial services providers who are either small businesses or individuals.

If you want the Ombudsman to look at your complaint, you can contact them as follows:

Fill in their Complaint Form and submit it online: https://consumerportal.obsi.ca/public/inquiries/inquiry

Their mailing address is:

Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto ON M5H 3R3

Their toll-free fax number is 1 888 422-2865

Please note you have up to 180 days after receiving TSX Trust's response to contact them to submit your complaint.

If you have a question, or want more information, please call them toll-free at 1 888 451-4519 or email them at ombudsman@obsi.ca

THE FINANCIAL CONSUMER AGENCY OF CANADA (FCAC)

The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, (financial institutions), for compliance with federal consumer protection laws.

Financial institutions are legally required to have a complaint-handling process in place.

If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly.

If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the following External Complaints Body:

Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400, P.O. Box 8
Toronto, ON M5H 3R3

Toll-free telephone number: 1 888-451-4519
Toll-free fax number: 1 888-422-2865
Email address: ombudsman@obsi.ca

Fill in their Complaint Form and submit it online:
https://consumerportal.obsi.ca/public/inquiries/inquiry

If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.

Web site: www.canada.ca/fcac

Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html

Phone:

For service in English: 1-866-461-FCAC (3222)

For service in French: 1-866-461-ACFC (2232)

For calls from outside Canada: 613-960-4666

Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771

Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit https://srvcanadavrs.ca/en/ to learn more.

Mailing address:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2

THE AUTORITÉ DES MARCHÉS FINANCIERS (AMF) (QUEBEC RESIDENTS ONLY)

The Autorité des marchés financiers (AMF) is the body mandated by the government of Quebec to regulate the province's financial markets and provide assistance to consumers of financial products and services. At any time after Step 1 of our Complaint Procedure (but preferably after Step 2), you can ask TSX Trust to send a copy of your complaint file to the AMF by completing a Request for the Transfer of a File form. This form, and other information about the AMF, is available on their website at https://lautorite.qc.ca/en/general-public/

Their mailing address is:

Autorité des marchés financiers
Service du traitement des plaintes et de l'assistance
800 square Victoria, 22e étage
C.P. 246, tour de la Bourse
Montréal (Québec) H4Z 1G3

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ("AODA")

Customer Service Standard: Customers who wish to provide feedback on how TSX Trust provides goods and services to people with disabilities can contact us as follows:

TSX Trust Company
100 Adelaide Street West, Suite 300
Toronto ON M5H 1S3

You can also contact us by email at accessibility@tmx.com.