Lost Shareholders
Overview
TSX Trust, a US-registered and SEC-regulated transfer agent, must perform at least two annual database searches using at least one information database service. These searches should prioritize the taxpayer identification number, but can use the security holder's name if the taxpayer identification number search is unlikely to be successful.
A security holder is classified as "lost" when mail sent to their registered address is returned as undeliverable on one or more occasions. This classification also requires the aggregate value of assets in the lost security holder's account to be USD 25 or greater. This aggregate includes all dividends, interest, other payments due, and the value of all securities owned as recorded in TSX Trust's master security holder files.
SEC regulation mandates that we search and notify to ascertain the correct addresses of Lost Shareholders. We work closely with shareholders to ensure a seamless and straightforward process for accurately reclaiming any outstanding/unclaimed assets.
FAQ
A third-party company was used to search publicly available databases. This company provided TSX Trust with the address where the notice was sent.
However, the obligation to conduct database searches does not apply when:
- TSX Trust received documentation that the securityholder is deceased.
- The total value of assets in the securityholder’s account is less than USD $25.00.
- The securityholder is not a natural person.
No, TSX Trust must receive a duly completed address change request from the registered security holder. Alternatively, your identity and/or ownership of the property can be verified online, via phone, or email before the address on your account(s) can be updated.
TSX Trust is committed to protecting your personal information and preventing fraud. You may need to provide proof of your identity and/or ownership of the property that you are claiming.
If you have received a Lost Securityholder Search notice, follow the instructions on the letter to ensure your account is updated with current information.
If you have not received a letter from us and you are the rightful owner of the securities and have questions about updating your account, or to update your account, please contact us by one of the following options:
- Email: shareholderinquiries@tmx.com
- Online – Please update your address here
- Phone –Monday to Friday between 8:30 a.m. and 6:00 p.m. EST at 1-800-387-0825.
- Make sure that we have your current address on file. Click here to update your address.
- Be sure to read all your mail and email correspondence sent by TSX Trust as these may contain important information
- Make sure that you cash your cheques, even cheques containing a small balance
- Complete and respond to the letter you receive from TSX Trust.
- Login to your online account and update your contact information